How we handle your complaints

At Airsat Real Estate it is important to us to make sure that complaints are dealt with fairly and swiftly. If you are dissatisfied with a service that you have received from us and would like to file an official complaint we suggest the following options:

You can contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by post at Airsat Real Estate, 336 Gloucester Road, Bristol, BS7 8TJ.

The correspondence will be acknowledged within 2-3 working days and there will be an investigation in process to try and resolve the matter within 10 working days.

If you feel the matter remains unresolved you may refer the matter to the Property Redress Scheme (PRS) at the following address:

Property Redress Scheme
1st Floor
Premiere House
Elstree Way
Borehamwood
WD6 1JH
https://www.theprs.co.uk

We will be happy to provide further guidance over the phone.