How we handle your complaints
On Airs at Real Estate it is important to us to make sure that complaints are dealt with fairly and swiftly. If you are dissatisfied with a service that you have received from us and would like to file an official complaint we suggest the following options:
The correspondence will be acknowledged within 2-3 working days and there will be an investigation in the process to try and resolve the matter within 10 working days.
If you feel the matter remains unresolved you may refer the matter to The Property Ombudsman (TPO) at the following address:
Membership Number: T06967
The Property Ombudsman
Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
We will be happy to provide further guidance over the phone.